ITIL® 4 Foundation

Combine the latest trends such as Agile, Lean and DevOps with the established framework ITIL® with ITIL® 4 at IBAW

ITIL® 4 combines the tried and tested with the latest developments. This update of the ITIL® framework follows contemporary trends: Digital transformation, agility or Industry 4.0 – changes are happening at a rapid pace and IT is becoming even more important in the corporate world. ITIL® 4 responds to these current developments. It puts service management practices and a deep understanding of the value chain at the heart of the powerful ITIL® (IT Infrastructure Library) framework, rather than focusing centrally on processes. In addition to the proven ITIL® processes, ITIL® 4 integrates forward-looking and innovative topics such as Agile, Lean and DevOps. Thus, the organisation is supported even more efficiently.
Price from CHF 1'590.00
(including course materials and examination fees)
Lessons 16 lessons of 50 minutes
Duration 2 days
Degree ITIL® Foundation Certificate

Learning objectives: Apply ITIL® and add value

One focus of ITIL® 4 is on the four dimensions of service management, which you will learn about in depth. In addition, after the course you will have a deeper understanding of the ITIL® value chain and will be able to apply the ITIL® framework in a targeted manner in your company. In doing so, you demonstrate a professional approach within the framework.

From the CIO to IT staff

The ITIL® 4 course is aimed at people who already have experience in the IT industry. It is aimed at executives such as CIOs, IT managers, project managers, IT coordinators, IT consultants and IT officers. However, IT employees with promotion potential and people interested in further training in IT service management also get their money’s worth with ITIL® 4. If you are familiar with the ITIL® framework, this course offers you an ideal opportunity to expand your ITIL® knowledge and adapt it to the latest trends.

Course contents at a glance

  • Key concepts and the four dimensions of service management
  • The ITIL® Service Value System (SVS)
  • ITIL® management practices – the Service Value (Creation) Chain building block system
  • General management practices
  • Service management practices
  • Technical management practices

ITIL® 4 is highly related to the practical world

Practice-oriented training makes it easier to apply the learning content in a targeted manner later on. This is taken into account in the ITIL® 4 course. At the IBAW you will learn the concept of ITIL® 4 in a very practical way. The course is designed to always convey the theoretical content to the participants with reference to the corporate world. The many case studies support this endeavour. In addition, the course offers you specific preparation for the ITIL® Foundation Certificate. There is no additional fee for the final examination, this is included in the course fees.

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