ITIL®4 Specialist – Create, Deliver and Support
Developing, delivering and supporting services
| Price |
from CHF 2'990.00 (including course materials and examination fees) |
|---|---|
| Lessons | 24 lessons of 50 minutes each |
| Duration | 3 days |
| Degree | ITIL®4 Specialist – Create, Deliver and Support Certificate |
Die SemiCourse contents at a glance
Understanding how to plan and build a Service Value System (SVS) in order to create, deliver and support services:
- You will learn about the concepts and challenges related to organisational structure, team skills, roles and culture within SVS.
- Understand the value of positive communication
- Understand the planning and management of resources in SVS
- Understand the value and use of IT in SVS
Discover how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams:
- Learn how to design, develop and implement a value stream using ITIL® practices.
- Learn and understand how to provide better user support using ITIL® practices.
Understand how services are created, delivered and supported:
- Discover how tasks and activities can be prioritised, structured and coordinated.
- Considerations for purchase and set-up, procurement options and service integration management (SIAM).
The learning objectives
The course covers the following ITIL®4 practices to help you understand the key factors that contribute to the successful creation, delivery and support of the new ITIL® Service Value System (SVS) business model:
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
At the end of the course you will take the “ITIL®4 Create, Deliver & Support” exam and receive the certificate after successfully passing it.
From the CIO to IT staff
This course is aimed at IT service managers who aspire to become an ITIL Managing Professional (MP) and/or are responsible for the operation of IT-enabled and digital services as well as end-to-end support and delivery.
The roles include:
- Service Desk executives/managers;
- IT infrastructure & support executives/managers;
- Problem, change and release managers;
- DevOps executives/managers;
- Programme/Project executives/continuous improvement managers;
- Senior service & support analysts; process/practice owners;
- Service level management executives/managers.
ITIL® 4 CDS is highly related to the practical world
Practice-oriented training makes it easier to transfer learning to the workplace later on. This is taken into account in the ITIL® 4 CDS course. At the IBAW you will learn the concept of ITIL® 4 CDS in a very practical way. The course is designed to always convey the theoretical content to the participants with reference to the corporate world. Many case studies support this endeavour. In addition, the course offers you specific preparation for the ITIL® CDS certificate. There is no additional fee for the final examination, this is included in the course fees.
Prerequisites
You must have successfully completed the ITIL® 4 Foundation certificate. A copy of the certificate must be presented at registration in order to participate in the course.
