from CHF 2'990.00
(including course materials and examination fees)
|Lessons||24 lessons of 50 minutes each|
|Degree||ITIL®4 Specialist – Create, Deliver and Support Certificate|
Understanding how to plan and build a Service Value System (SVS) in order to create, deliver and support services:
Discover how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams:
Understand how services are created, delivered and supported:
The course covers the following ITIL®4 practices to help you understand the key factors that contribute to the successful creation, delivery and support of the new ITIL® Service Value System (SVS) business model:
At the end of the course you will take the “ITIL®4 Create, Deliver & Support” exam and receive the certificate after successfully passing it.
This course is aimed at IT service managers who aspire to become an ITIL Managing Professional (MP) and/or are responsible for the operation of IT-enabled and digital services as well as end-to-end support and delivery.
The roles include:
Practice-oriented training makes it easier to transfer learning to the workplace later on. This is taken into account in the ITIL® 4 CDS course. At the IBAW you will learn the concept of ITIL® 4 CDS in a very practical way. The course is designed to always convey the theoretical content to the participants with reference to the corporate world. Many case studies support this endeavour. In addition, the course offers you specific preparation for the ITIL® CDS certificate. There is no additional fee for the final examination, this is included in the course fees.
You must have successfully completed the ITIL® 4 Foundation certificate. A copy of the certificate must be presented at registration in order to participate in the course.